Frequently Asked Question

If you have permission to access a Shared Mailbox, it should automatically appear in the left sidebar of your Outlook app. If it doesn't, try restarting your computer.

If the mailbox does not appear after restarting, follow these instructions to add it manually:

1. Click the File tab:

2. Click "Account Settings", then choose "Account Settings" from the dropdown menu:

3. From the "Email" tab, click on your email address in the "Name" column, then click the "Change" button

4. Click "More Settings" at the bottom of the window

5. Click the "Advanced" tab, then, in the "Open these additional mailboxes:" section, click "Add"

6. Type the full email address of the Shared Mailbox you want to add, then click "OK"

7. You can now close all the pop-up boxes: click "OK", then "X", then "Close". You should now see the Shared Mailbox in the left sidebar of Outlook. You may need to click on the ">" icon beside the name of the Shared Mailbox to expand it and view the folders inside it.