Frequently Asked Question

If you have not already installed and configured the OpenVPN client, please see this FAQ first.

Open the "OpenVPN GUI" from the Start menu.

You should see the OpenVPN icon in the system tray - you may need to click the upwards arrow icon (^) first to expand the visible icons:

Right click the circled icon, and you should see the following options:

Connecting to the VPN

To Connect, just choose Connect from the menu. You may need to enter your username and password, if prompted. If the VPN connects successfully, the log window should disappear, and you should see a notification popup informing you that you’re connected. The OpenVPN tray icon should have also turned green.

If you get any errors, or if the connection is not working, please open a new ticket.

Disconnecting from the VPN

Like Connecting, to Disconnect, right click on the OpenVPN icon and choose “Disconnect” from the menu. You may also want to close the OpenVPN client by right clicking the icon again and choosing “Exit”.